Dispute, Complaint

1. Accounts holding suspected items are banned;

2. Account issues that require you to produce a "letter from a legally binding authority";

3. Account disputes require handling of account disputes;

4. If your account is prompted as "high-risk account" when logging in, you will not be able to log in. At the same time, you cannot change your password by binding your mobile phone and registering your email address. After official verification, it will be easier for us to solve your login problem.

If you encounter the above special problems, please contact customer service with your account, game name, server, real name, contact number, character name, specific problem and other related information. A professional customer service staff will verify and respond within 48 hours

If you are dissatisfied with the customer service or handling results, please contact us through the following methods (Email: tianshukf@126.com), and we will respond to your needs within 48 hours after receiving the complaint.

Suzhou Tianshu Network Technology Co., Ltd.